This study seeks to explore how Dark Triad of psychopathy, Machiavellianism, and narcissism interact with consumers’ regulatory focus (prevention-focus and promotion-focus) to influence online cons...

Recognizing the importance of affective fulfillment for contemporary customers, this study aims to investigate how the expressions of affective needs in online reviews impact review usefulness. Dra...

With increased application of service robots in the hospitality industry, many employees nowadays are required to work with service robots. Existing studies mainly focused on the impact of service ...

This study consolidates the limited research on real-life customer experiences with hotels that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User experience, an...

In response to the widespread issue of significant food waste in the foodservice industry, this study aims to explore the key constraints that hinder restaurants’ efforts to reduce food waste. Thro...

With the permeation of artificial intelligence (AI) through the tourism and hospitality industry, a comprehensive understanding of its features and service outcomes is important for both academia a...

Given the long and irregular working hours and low wages in the hospitality sector, employees often experience poor well-being and suffer from burnout. Instead of leaving their jobs, these employee...

Research has shown that racial discrimination is detrimental to the ethnic minorities in accommodation and hospitality sectors. However, whether racial discrimination happens during the stage of on...

Using machine learning, we examined customers’ opinions about the metaverse in the hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and travel). A total of 8,855...

The purpose of this research work is to merge two theories (i.e. the perceived risk theory and the extended theory of planned behavior) to explain for the formation of behavioral and switching inte...

The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...

Green technology innovation is a vital strategic driver for the sustainable development of an organization and is pitched toward energy conservation, pollution mitigation, and waste recycling. This...

While Corporate Social Responsibility (CSR) has a positive influence on transactional outcomes following a service failure in the hospitality industry, little is known about its influence on consum...

While the presence of the term “Artificial Intelligence (AI)” in a product description may be viewed as a sign of that product having advanced capabilities and features, it may also trigger fear an...

This study explores the implications of per-tourist and total carbon emissions generated across diverse sectors within the hospitality & tourism industry on climate change, as well as their seconda...

The rise of the metaverse presents an outlook for revitalizing the hospitality and tourism industry and garnering recognition across professional spheres. This study explores the motivations and pr...

This study investigated the effect of hotels’ eco-label credibility (HELC) on customers’ green word-of-mouth behavior through triple mediating effects of biospheric and egoistic values, pro-environ...

Based on the conservation of resources theory, this study integrates the positive and negative aspects of the impact of servant leadership behaviors in the hospitality industry on leaders themselve...

This study examines how managers’ servant leadership style affects employee service quality, focusing on employees’ impression of relational energy with managers and emotional energy toward work ro...

While numerous studies have explored psychological capital (PsyCap), there has been a limited endeavor to offer a comprehensive overview of PsyCap within the realm of hospitality and tourism. This ...

This study examines the determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises. This study also investigates the moderating effect of technology opti...

Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...

Empirical research that offers nuanced insights into the antecedents of green creativity in the hospitality industry is scant. Therefore, this research focuses on the antecedents of employee-level ...

The antecedents of customer engagement have been extensively examined in marketing and management literature since it is vital for the firm performance. Researchers have long assumed that relations...

While advances in technology have led to the widespread use of artificial intelligence (AI) in frontline services, the AI empathic effect is often overlooked. Based on emotional contagion theory, t...

Based on the concepts of gratification and parasocial interaction (PSI), we explore the effect of social media influencers on consumer behaviors in the marketing of sustainable hotels on Instagram ...

This study aims to analyze the role of hindrance stressors in the relationship between high-performance work systems (HPWS) and employees’ outcomes in challenging contexts. Thus, this paper studies...

Robotic interaction quality and outcome quality in restaurants are crucial in engaging customers and facilitating post-purchase behavior while few papers have examined their impact on psychological...

This study uses Partial Least Squares Structural Equation Modeling (PLS-SEM) to explore the nexus between green human resource management (GHRM) practices and employee green voice behaviors in the ...

A single theory cannot adequately resolve the research gap exists in green hotel literature concerning consumer attitude and behavior in determining whether social identity theory, value-belief-nor...

Mental health concerns due to excess use of technology, accelerated by the COVID-19 pandemic, require increased research studies that explore the role of technology in users’ wellbeing. This articl...

Zero-sum mind-set is characterized by the belief that success is limited and achieved at the expense of others. This study investigates the impact of a zero-sum mind-set on employee retention in th...

Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms ma...

This study aimed to examine the context-specific effect of online review recency on the processing of a review by tourists. It compared how tourists process the rating of a recently posted review, ...

This study aims to examine the relationship between service providers’ self-disclosure on hotel booking platforms (i.e. Booking.com and TripAdvisor) and consumers’ trust, hesitation, and booking in...