This article investigates support structures for remote knowledge work during the COVID-19 pandemic. The exploratory article defines a novel holistic perspective of knowledge work infrastructures as structures that are embedded in everyday socially organized practices and arrangements which support one's work. Based on an in-depth analysis of semi-structured interviews (N = 14) of knowledge work professionals in the educational and IT sector, the study delineates which knowledge work infrastructures became prominent in the forced remote knowledge work situation. It discerns seven knowledge work infrastructures – technical, social, pragmatic, epistemic, motivational, well-being, and regulative – with subcategories, and analyses of whether they operated at an individual, group or organizational level, or were based on a general societal transformation. This approach to knowledge work infrastructures offers conceptual means for evaluating the complexity of and interplay between different kinds of remote work support structures which are embedded in the everyday sociomaterial work environment.

中文翻译：

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在被迫远程工作时代转变知识工作基础设施


本文研究了 COVID-19 大流行期间远程知识工作的支持结构。这篇探索性文章将知识工作基础设施定义为一种新颖的整体视角，即嵌入到日常社会组织的实践和支持一个人工作的安排中的结构。基于对教育和 IT 部门知识工作专业人士的半结构化访谈 （N = 14） 的深入分析，该研究描述了哪些知识工作基础设施在被迫远程知识工作情况下变得突出。它区分了七种知识工作基础设施——技术、社会、实用、认识、激励、福祉和监管——以及子类别，并分析它们是在个人、团体或组织层面运作，还是基于一般社会转型。这种知识工作基础设施的方法为评估嵌入日常社会物质工作环境中的不同类型的远程工作支持结构的复杂性和相互作用提供了概念性手段。