Although researchers have investigated how organizations work with consultants to navigate complexities and uncertainties in enterprise system (ES) implementation, we know little about how consultants view ES implementation projects. Moreover, ES consultants are typically assumed to be homogenous in their assumptions, expectations, and knowledge, with little emphasis on how their different roles impact perceptions. Against this backdrop, we adapt Technology Frame of Reference (TFR) theory to investigate how differences in perspectives between two types of consultants, vendor and independent consultants, manifest during ES implementation in the health care context. Our approach results in two contributions: 1) identification of similarities and differences in how distinct consultant types perceive ES implementations in health care, and 2) systematic application of TFR across roles within a profession rather than across stakeholders within a specific organizational context. We discuss these contributions and their implications in relation to ES consulting and TFR theory.

中文翻译：

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企业系统顾问之间的观点差异：对医疗保健技术参考框架的探究


尽管研究人员已经调查了组织如何与顾问合作以应对企业系统 （ES） 实施中的复杂性和不确定性，但我们对顾问如何看待 ES 实施项目知之甚少。此外，ES 顾问通常被认为在他们的假设、期望和知识方面是同质的，很少强调他们的不同角色如何影响认知。在此背景下，我们采用技术参考框架 （TFR） 理论来研究供应商和独立顾问这两种类型的顾问之间的观点差异在医疗保健环境中实施 ES 期间如何表现出来。我们的方法产生了两个贡献：1） 确定不同顾问类型如何看待医疗保健中 ES 实施的相似性和差异性，以及 2） TFR 在专业内角色之间而不是在特定组织环境中的利益相关者之间系统应用。我们讨论了这些贡献及其与 ES 咨询和 TFR 理论相关的影响。