Sometimes we face material or practical troubles that require assistance from others to be resolved. While assistance can be mobilized through requests for assistance, it can also be mobilized through complaints. However, while L2 requests have been the object of numerous studies, there has been very little work examining how complaints can be used by L2 speakers to mobilize assistance. In this article, we examine how troubles-complaints are used by Saudi L2 speakers of English as a method by which to mobilize assistance. It is suggested that mobilizing assistance through troubles-complaints provides for the negotiation of the material and moral contingencies associated with any such assistance. It is also suggested that the mobilization of requests through complaints is preferred over requests for assistance when the nature of assistance and who will provide it needs to be negotiated. Leading with requests for assistance in such cases thus occasions interactional misalignment. We conclude that the learning and teaching of pragmatic competence needs to go beyond traditional sets of speech acts such as requests.

中文翻译：

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通过 L2 环境中的故障投诉调动援助


有时我们面临物质或实际的麻烦，需要他人的帮助才能解决。虽然可以通过援助请求来动员援助，但也可以通过投诉来动员援助。然而，虽然 L2 请求一直是许多研究的对象，但很少有工作研究 L2 使用者如何利用投诉来动员援助。在本文中，我们研究了沙特 L2 英语使用者如何使用麻烦投诉作为动员援助的方法。有人建议，通过麻烦投诉动员援助，可以就与任何此类援助相关的物质和道德意外事件进行谈判。此外，还建议，当需要协商援助的性质和提供援助的人员时，通过投诉动员请求比请求援助更可取。在这种情况下，以请求帮助为主导，因此会导致互动错位。我们得出的结论是，语用能力的学习和教学需要超越传统的言语行为，例如请求。