Recognizing the growing use of artificial intelligence (AI) in human resource management, this research aimed to investigate the impact of AI’s involvement in HR operations on employee reactions. Study 1 examined the positive impact of AI’s involvement in HR operations on turnover intention, mediated by organizational dehumanization in the promotion decision context. In the performance evaluation context, Study 2 investigated the effect of AI’s involvement in HR operations on behavioral (turnover intention) and attitudinal (affective commitment) reactions, via organizational dehumanization. Study 3 tested organizational climate as the boundary condition in the relationships between AI’s involvement in HR operations, organizational dehumanization, and employee reactions, with an additional behavioral reaction (punishing behavior). The findings showed that AI’s involvement in HR operations leads to increased organizational dehumanization, thereby evoking negative employee reactions. Furthermore, the effect of AI’s involvement in HR operations was found to be more salient in organizations with a collaborative climate.

中文翻译：

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人力资源管理 （HRM） 中的人工智能 （AI）：组织非人化和员工负面反应的驱动因素

认识到人工智能 （AI） 在人力资源管理中的使用越来越多，本研究旨在调查人工智能参与人力资源运营对员工反应的影响。研究 1 考察了人工智能参与人力资源运营对离职意愿的积极影响，这是由晋升决策背景下的组织非人化介导的。在绩效评估背景下，研究 2 调查了人工智能参与人力资源运营对行为（离职意愿）和态度（情感承诺）反应的影响，通过组织非人性化。研究 3 测试了组织氛围作为 AI 参与人力资源运营、组织非人化和员工反应之间关系的边界条件，并附有额外的行为反应（惩罚行为）。研究结果表明，人工智能对人力资源运营的参与导致组织非人化程度增加，从而引起员工的负面反应。此外，研究发现，人工智能参与人力资源运营的影响在具有协作氛围的组织中更为突出。