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The double-edged sword of user reviews: how customer feedback can build and break hotel brands
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2025-05-21 , DOI: 10.1080/19368623.2025.2494567
Omid Oshriyeh, Roman Egger
中文翻译:
用户评论的双刃剑:客户反馈如何建立和破坏酒店品牌
更新日期:2025-05-21
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2025-05-21 , DOI: 10.1080/19368623.2025.2494567
Omid Oshriyeh, Roman Egger
中文翻译:

用户评论的双刃剑:客户反馈如何建立和破坏酒店品牌