The impact of machine learning within public organizations relies on coordinated effort over the functional chain from data generation to decision-making. This coordination faces challenges due to the separation between data intelligence departments and operational intelligence. Through theory about knowledge sharing between occupational communities and a case study at a Dutch inspectorate, we explore

In this paper, we examine the discourses and ideologies that underpin trust in Bitcoin (BTC) as an algorithm-driven socio-technical system, raising critical questions about how trust is established and sustained in complex socio-technical assemblages. Through a Critical Discourse Analysis (CDA) of three significant events in the cryptocurrency, we identify two interconnected, yet sometimes contradictory

Although researchers have investigated how organizations work with consultants to navigate complexities and uncertainties in enterprise system (ES) implementation, we know little about how consultants view ES implementation projects. Moreover, ES consultants are typically assumed to be homogenous in their assumptions, expectations, and knowledge, with little emphasis on how their different roles impact

Digital transformation involves radical change—change in material technologies, certainly, but also a departure from the institutional referents that have guided organizational practice in the past. Still, even during transformation, some elements of the organizational system remain stable, and even new practices are not created out of wholecloth. Therefore, organizations must reconcile stability and

Firm-sponsored online support communities are ideal places for consumers to solve problems related to product failure after their purchases. Community participants post questions and answers and, inevitably, are influenced by other participants' thoughts, emotions, and intentions. This study seeks to identify the patterns of social contagion and their development processes in online support communities

This article investigates support structures for remote knowledge work during the COVID-19 pandemic. The exploratory article defines a novel holistic perspective of knowledge work infrastructures as structures that are embedded in everyday socially organized practices and arrangements which support one's work. Based on an in-depth analysis of semi-structured interviews (N = 14) of knowledge work professionals

The rapid emergence of generative artificial intelligence (GenAI) is profoundly transforming the nature of work and organizations, challenging prevalent views of AI as primarily enabling prediction and optimization. This paper argues that GenAI represents a qualitative shift that necessitates a fundamental reassessment of AI's role in management and organizations. By identifying and analyzing four

The public launch of generative AI systems in 2022 has prompted considerable popular interest in their potential to transform work and to achieve the long-sought goal of machine intelligence. While the uncanny abilities of Large Language Models to produce fluent text on almost any subject lends these ideas some plausibility, they are based on debatable, if not erroneous, claims about the capabilities

Historically, junior professionals have mentored senior professionals around new technologies, because juniors are typically more willing than seniors to perform lower-level tasks to learn new skills, better able than seniors to engage in real-time experimentation close to the work itself, and more willing than seniors to learn innovative methods that conflict with traditional identities and norms

Recent interest in artificial intelligence technologies has led to much discussion about what the age of AI portends for how we live and work. And specifically for the present discussion, what it means for agency. In offering our contributions to these considerations, we build on approaches to treat AI not as a “thing” but as phenomena in-the-making. Such a framing orients us to doings, to practices

Operating as micro-economies, electronic marketplace (EM) platforms connect numerous consumers and sellers and facilitate value-creating interactions. However, EM platform providers (platform owners)/ have limited authority over independent sellers, who often connect with several platforms, referred to as multihoming behaviors. An effective control portfolio serves as a crucial tool for owners to influence

Companies worldwide increasingly leverage digital platforms to sell, innovate, and collaborate. Despite the global pool of resources available on digital platforms and the known benefits of information, knowledge, and networking, the international entrepreneurship literature has accorded limited attention to the role of time, temporality, and digital context in international opportunity creation. Drawing

Digital innovation is an open collaborative process that involves many contributors for creating digital products and services. Entrepreneurs continuously engage with various external actors during their venture's lifecycle, utilizing these interactions to source opportunities, knowledge and resources, while shaping the project vision. However, the mechanisms governing digital innovation sourcing remain

Digital technologies (DTs) are increasingly recognized as crucial in addressing social issues related to inequality and enhancing the well-being and agency of socially marginalized groups. We however, provide evidence that, instead of alleviating social inequalities, use of DTs (re)produced and exacerbated these inequalities in disparate forms, for an already marginalized population. Based on a qualitative

The divergent model explains the outcomes of people's participation in online social movements when people see each other's practices as interfering with their own.

Qualitative researchers across disciplines, including information systems (IS), face new pressures to ensure the transparency of their studies and their accountability for knowledge claims. As qualitative research becomes more scrutinized, researchers need to demonstrate transparency in their methods. However, the methods sections in published articles may not provide enough details to meet the changing

Current research on technological innovation seems preoccupied with studying the varying outcomes of technological innovation on work and organisations. To understand this variation and explain why technological innovation leads to specific outcomes, the process of technological innovation must be scrutinized. A comparative case study was conducted to examine the design, implementation and use of an

With the rapid development of artificial intelligence/machine learning technologies (AI/ML) it is now opportune to consider the potential for these technologies to create new strategies for internationalisation. In this paper we examine the implications of deploying AI technologies on the internationalisation process of firms. We show how firms can create digital interactions from which information

This study undertakes a hermeneutic analysis of the growing literature on algorithmic management. Algorithmic management is a subset of algorithmic decision-making, also referred to as algorithmic work. To date, the underlying norms, and assumptions of researchers, and how assumptions shape understandings of algorithmic management, have been under investigated. Using a hermeneutic methodology, we uncover

This study offers a nuanced exploration into the intersection of expertise and AI-powered decision-making, particularly within the realm of high-volume recruitment. It leverages theory from the evolving discourse on relational expertise and human-AI interaction to examine how experts navigate, interpret, and sometimes challenge AI tool outputs. Through in-depth interviews with 42 recruitment experts

Consider the massive recovery response that included over 25,000 professionals and volunteers representing more than 120 organizations tasked with locating both human remains and vehicle debris following the Columbia Space Shuttle tragedy. Despite the daunting scope of the initial search area – 2.28 million acres of land – participating members were successful in their efforts to achieve the collective's

Despite the importance of digital platforms in the global economy, there has been little systematic or quantitative analysis of how investors value platforms and the scope of their business models in private or public markets. This paper seeks to fill this gap in part by analyzing how unicorn valuations are affected by “platformness” (the degree to which a firm incorporates at least some elements of

Drawing inspiration from bureaucracy and information security literature, we develop the theory of security bureaucracy—an evolutionary framework that describes how organizations arrive at their information-securing approaches. Within this framework, we describe three general bureaucratic archetypes (i.e., Security Prototype, Security Structure, and Security Superstructure) that emerge from the interplay

Many blockchain consortia have been established to build blockchain information systems. While the developed blockchain information systems were promising, few have reached market entry. Indeed, blockchain consortia often lost development focus due to high system complexity and a lack of understanding of how to create a system that will serve the needs and bring value to all stakeholders. Thus, stakeholders

Although digital technology (DT) is often introduced with the aim of enhancing organizational knowledge transfer and learning, these aims often fail to materialize. The information systems (IS) literature attributes such unexpected outcomes to inappropriate technology design and implementation, as well as to overuse, misuse, and non-use of technology. However, we know little about how actors misuse

Social-mission platforms (SMPs), or platforms that facilitate the interactions between stakeholders across sectors and help them exchange resources to make progress on social and environmental problems, have emerged on a global scale. However, despite their prevalence, little is known about how SMPs organize to orchestrate collective efforts of social innovation. Taking stock of information systems

This sociomaterial study analyzes the ways that material agency plays a key role in the organizing dynamics of risky work through a study of the carrying and use of handguns by U.S. and U.K. police officers. Qualitative data (interviews and focus groups) were collected over a three-year period with police ( = 61) in New York, where officers routinely carry guns, and in London, where they typically

Technology entrepreneurship, by which we mean entrepreneurship on behalf of a new technology and its organizational and social acquisition, is more than one might think, given present use of the term, which focuses on technology as device. Here, taking the perspective of technology as routine capability, we reframe the concept to incorporate not only distributed agency involved around devices, but

Artificial intelligence (AI) promises various new opportunities to create and appropriate business value. However, many organizations – especially those in more traditional industries – struggle to seize these opportunities. To unpack the underlying reasons, we investigate how more traditional industries implement predictive maintenance, a promising application of AI in manufacturing organizations

High uncertainty tasks such as making a medical diagnosis, judging a criminal justice case and driving in a big city have a very low margin for error because of the potentially devastating consequences for human lives In this paper, we focus on how humans learn from uncertainty while performing a high uncertainty task with AI systems. We analyze Tesla's autonomous driving systems (ADS), a type of AI

Digital platforms have grown rapidly by facilitating connections among users to exchange products, services, or information. However, very few platforms have a truly global footprint given that factors such as competition, imitation, innovation, and cultural and political barriers hamper a digital platform's international growth path. The geographical scope of network effects plays a crucial role in

The sociomaterial lens within IS research holds that agency should not be considered as a property solely of humans, or of technology, but instead arises from an emergent interaction between the two. This, emergent, account of agency deepens our understanding of unfolding IS practice, but its largely cognitive orientation remains naïve towards affectively-sensed motivations that also form part of this

To reduce technical and task interdependencies, modularization has been considered important in OSS development. However, the existing literature implicitly takes a static view that software structure and organizational structure are established early on and change slowly over time, if at all. Such a view does not fully reflect the complex and dynamic nature of software development and tends to overlook

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Firms are increasingly adopting digital transformation as a strategic priority. However, the path to successful transformation remains uncertain for many organizations. This paper examines the establishment and evolution of competency centers in two case study organizations, historically used in enterprise systems, in addressing the complexity and challenges of digital transformation. The interactions

Consumers play an increasingly central role in born digital organisations, including driving new approaches to consumer interaction, communication, and marketing. However, we know little about how born digital organise internally to manage and respond to consumer demands. In this paper, we studied an organisation providing online travel services where its aim was to reorganise internally, in relation

Small business revenues worldwide were drastically affected by lockdowns during the COVID-19 pandemic. As a result, many small businesses introduced new functionality through the adoption of digital technologies. However, little is known about the nature of these digital technology innovations, including whether they differed across industry sectors. Through a modified case study approach, we examine

The diffusion of disinformation via social media has become a pressing societal concern for business leaders and policy makers. In recent years, online disinformation has been implicated as a source of field-level institutional change across a variety of societal contexts. To better understand how online disinformation changes institutional issue fields, we explore how digital materiality affords users

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Healthcare systems across the globe are riding a wave of clinical health IT investment, centered on electronic health records (EHR) systems. Supported by governmental incentives, this build-out has positioned the healthcare system for a period of transformation as EHR functionality has become ingrained in the work routines of healthcare providers and other system participants. We report on a field

Information systems development (ISD) requires dynamic and flexible ways of working, particularly when developing requirements in collaboration with customers. Although prior research has acknowledged the importance of objects to support ISD practices, there has been a lack of frameworks to help discern the multiple overlapping roles objects play to support requirements development in a variety of

Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements. The DevOps concept

This paper addresses the dilemma that organizations face when they introduce information technology (IT) to standardize and guide operations and improve performance, while also supporting staff mindfulness in using IT and questioning it, to safeguard against errors. People are warned to be mindful in using the information provided by IT, yet IT may contribute to their mindlessness. Organizational operations

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This study examines the impact that the argumentative salience of technology frames of references has on the execution of complex IS implementation projects. It employs Toulmin's argument model to develop argument maps that depict the structure of argumentation that took place during the development and implementation of an interorganizational health information exchange initiative (HIE) that took

The rise of digital platforms creates knowledge monopolies that threaten innovation. Their power derives from the imposition of data obligations and persistent coupling on platform participation and their usurpation of the rights to data created by other participants to facilitate information asymmetries. Knowledge monopolies can use machine learning to develop competitive insights unavailable to every

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This paper investigates data governance empirically by conducting a retrospective study of the ten-year evolution of a national digital service for personal health data in Norway. We show how data governance unfolds over time as data become shared and itinerant across multiple actors. Building on our findings, we introduce the concept of data governance spaces to refer to the authorized relationships

The paper highlights the importance of data sustainability in the data infrastructures aimed at long-term knowledge discoveries. Data sustainability refers to data's capacity to endure across technological and human generations, and it problematizes the data governance literature from a temporal perspective. Existing work has already moved the literature from the organizational setting to more complex

Information privacy is increasingly important in our digitally connected world, particularly in healthcare, and privacy regulations are ramping up to promote appropriate privacy practices. As a digital platform that enables healthcare providers to exchange protected health information (PHI), a health information exchange (HIE) is governed by health information privacy regulations. The challenge for

This introduction to the special issue on Data Governance, Digital Innovation, and Grand Challenges highlights the importance of data governance when seeking to address grand challenges through the innovative use of digital technologies. The benefits, risks, and consequences of data, ubiquitous in today's data-rich world, can be harnessed for innovation and societal good. However, there are no guarantees

There is widespread agreement in research and practice that data governance is an instrumental element to help organizations leverage and protect data. IS research has observed that our practical and our scientific knowledge of data governance remains limited, and the increasing ability for organizations to generate, acquire, store, transform, process and analyze data calls for us to further identify

Open Social Innovation (OSI) involves the collaboration of multiple stakeholders to generate ideas, and develop and scale solutions to make progress on societal challenges. In an OSI project, stakeholders share data and information, utilize it to better understand a problem, and combine data with digital technologies to create digitally-enabled solutions. Consequently, data governance is essential

The business analytics and strategic management literatures suggest that organizations should seek to exploit data as a key mechanism for competitive advantage. However, the rules of engagement are evolving, the regulatory landscape is becoming increasingly complex, and examples of poor outcomes are increasingly common. The board – in its role of setting and monitoring risk appetite – needs to be able

This review focuses on the growing field of distrubuted work, made even more relevant in light of the current pandemic. Many different definitions, labels, and conceptualizations of distributed work exist, resulting in a fragmented field, threatened by a proliferation of concepts. Prior reviews addressed a limited scope of phenomena or review approaches; are narrative, subjective, or not systematic