Complex supply chains require coordination efforts from supply chain partners. The concept of the service control tower plays an essential role in the transition towards Logistics 4.0 and coordination in supply chains. This paper analyses the concept of the (service) control tower. We find different (service) control tower applications in the literature. Some are focused on a specific domain (e.g.

Unemployment is a pressing societal problem world-wide. The consequences of unemployment are disproportionately more severe for older individuals. Building on literature on digital technologies in the context of unemployment and social support in digital peer groups, we design and evaluate a novel job counseling approach to leverage the power of digital peer groups to assist older unemployed individuals

Software development organizations (SDOs) are increasingly working to adopt artificial intelligence (AI) tools, like GitHub Copilot, to meet varied expectations. Nevertheless, we know little about how SDOs manage these expectations. This paper investigates how different SDOs expect AI tools to impact software development, and how these expectations change after a period of considering and evaluating

In this Era of digitalization and digital transformation, both Information Technology (IT) and Information Systems (IS) have become vital resources for organizations. IT/IS support organizations to effectively respond to evolving business needs and emerging opportunities, enhancing their competitiveness. Therefore, the success of today’s organizations is almost totally dependent on their IS. Organizations

Reputation systems to rate companies’ performances remain largely unexplored in research and are scarcely used in business-to-business (B2B) practice. Such systems are essential for businesses seeking trustworthy partners, as they help reduce information asymmetry, lower buyers' transaction risks, and allow high-quality service providers to justify premium pricing. Unlike traditional review-based systems

Competing with dominant players in the digital platform (DP) economy is an increasingly complex and expensive endeavor for alternative digital platform (ADP) providers trying to disrupt established platform ecosystems. Nevertheless, ADPs position themselves deliberately in the competitive space of large competitors, targeting customer groups whose values and mindsets differ from mainstream DPs. Although

In our data-centric society, the imperative to determine the value of data has risen. Therefore, this paper presents a taxonomy for a data valuation business capability. Utilizing an initial taxonomy version, which originated from a systematic literature review, this paper validates and extends the taxonomy, culminating in four layers, twelve dimensions, and 59 characteristics. The taxonomy validation

Despite ongoing progress towards gender equality in education, women remain significantly underrepresented in computer science—a field still shaped by stereotypical expectations in our society. This gap is evident in both traditional classroom settings and online learning platforms such as MOOCs, where women face psychological barriers that hinder their learning success. As MOOCs increase accessibility

Social commerce (s-commerce), as a new form of e-commerce, has transformed customer behavior with the rise of social networking sites (SNSs). This development has created new opportunities for online businesses seeking to establish customer-centric operations and leverage the power of SNSs by implementing effective customer engagement strategies for a competitive advantage. However, limited effort

Information Systems (IS) champions enthusiastically promote a digital innovation project throughout its development by obtaining the necessary resources. These individuals shape the innovativeness of an organization, as they initiate digital innovation projects and lead them toward successful completion. We still know little about how these champions can be identified and nurtured in organizations

The operations of built environment-related sectors are often run on centralized organizational structures. This centralized approach could lead to operational challenges that restrict efficiency, hinder transparency, and misalign with the community’s interests. The emergence of decentralized autonomous organization (DAO) presents a promising avenue for addressing these issues by leveraging blockchain

The growth of today’s digitalization trend goes along with an active and influential role of other fundamental factors in organizational development (e.g., people, processes). Excelling in these factors boosts efficiency and helps achieve strategic goals, for which support is needed. In recent years, studies concentrate on organizational maturity to describe (and sometimes prescribe) how to gradually

Given the continuous global degradation of the Earth’s ecosystem due to unsustainable human activity, it is increasingly important for enterprises to evaluate the effects they have on the environment. Consequently, assessing the impact of business processes on sustainability is becoming an important consideration in the discipline of Business Process Management (BPM). However, existing practical approaches

This article identifies how decentralized and interoperable storage solutions create value for service providers. These solutions are invented to serve the fundamental principle that data should not be confined behind company walls. Instead, these solutions facilitate the flow of data between different stakeholders, enabling innovation in data ecosystems through the reuse of information. Through multiple

Rapid changes in the business environment have created opportunities and challenges. Businesses need to be more responsive to competitive environments and customers’ requirements. Business agility involves implementing agile practices across organizational functions. Agile processes are especially critical in IT Service Management (ITSM). When agile processes are implemented to meet changing business

Organizations use the ISO/IEC 27001 standard to establish an information security management system (ISMS). This standard outlines specific security measures and requirements that organizations can implement to effectively manage their information assets. However, the effectiveness of the standard’s problem-solving capabilities has raised some questions. Consequently, there is a continuous development